Small Talk with Jude: Customer IS Everything
Great service means making every customer feel seen, heard and genuinely valued.
Why Businesses Should Care About Website Usability Just as Much as Designers
A slick website might impress, but if it’s not usable, it’s losing you customers.
Small Talk with Jude: Five Years Strong
Celebrating our 5th birthday last month has led us to reflect on how far we’ve come.